Most rugs ship via FedEx or UPS and arrive within 1-2 weeks of order receipt. Rugs greater than 8’ in length are required to ship via third party carrier and arrive within 2-4 weeks of order receipt. Rugs are not eligible for express delivery.
After 15 wonderful years we are closing our doors on May 31st, therefore all sales are final and cannot be refunded or exchanged. All items are carefully inspected prior to shipment, but unfortunately damage can occur in transit. We ask that you inspect your pieces upon receipt and notify us of any damages within 48 hours so we can assist you promptly.
If you have any questions about shipping, delivery or returns, please see our Shipping & Returns page for our full policy or contact us at 858.436.7214 or orders@bixbyandball.com.
