Shipping & Returns


Standard Delivery

Most in-stock items are shipped to arrive within 5-7 business days upon receipt of order. Please note that items ordered together may not arrive together, and occasionally items may be temporarily out of stock or backordered. You will be alerted via email in either instance and will be provided an approximate date of shipment.


Rugs

Most rugs ship via FedEx or UPS and arrive within 1-2 weeks of order receipt. Rugs greater than 8’ in length are required to ship via third party carrier and arrive within 2-4 weeks of order receipt. Rugs are not eligible for express delivery.


Lighting

Most lighting ships via FedEx and arrives within 1-2 weeks of order receipt. Lighting is not eligible for express delivery.


Furniture

Most furniture ships via third party carrier and arrives within 2-4 weeks of order receipt. Furniture is not eligible for express shipping. During checkout, you will have the option to select White Glove Delivery for an additional fee of $195 per piece. White Glove Delivery includes unpacking, in-room placement, assembly if required and removal of all packing materials from the home. Please note delivery crew is unable to move anything other than your purchased piece.


Mirrors

Most mirrors ship via FedEx and arrive within 1-2 weeks of order receipt. Mirrors are not eligible for express shipping.


Art

Our artwork is made to order and arrives within 6-10 weeks of order receipt. Delivery method is standard ground only and oversized pieces ship via third party carrier. Art is not eligible for express shipping.


Drop Ship

Large items such as rugs, lighting, furniture, mirrors and art are usually shipped directly from our vendors. These items will arrive separately from any other items purchased and therefore shipping rates may vary slightly from the rates listed in the charts below.


Standard Shipping and Handling Charges

Please reference the chart below to determine the shipping and handling charge for your order. These rates are for shipping within the Continental United States. Furniture is not eligible for express shipping.

ORDER TOTAL STANDARD GROUND 2-3 DAY EXPRESS
Up to $49.99 $9.95 $34.95
$50.00 to $74.99 $14.95 39.95
$75.00 to $124.99 $19.95 $44.95
$125.00 to $149.99 $24.95 $49.95
$150 to $199.99 $29.95 $54.95
$200 to $299.99 $34.95 $59.95
$300 to $399.99 $39.95 $74.95
$400 to $499.99 $49.95 $94.95
$500 to $749.99 $69.95 $119.95
$750 to $999.99 $89.95 $149.95
$1000+ 10% of order 15% of order

 

Upholstery Shipping and Handling Charges

Please reference the chart below to determine the flat rate shipping and handling charge for your order. Upholstery is not eligible for express shipping. All upholstery ships via White Glove Delivery and includes unpacking, in-room placement, assembly if required and removal of all packing materials from the home. Please note delivery crew is unable to move anything other than your purchased piece.

If you are purchasing Upholstery and Furniture in the same order, your entire order will ship via White Glove Delivery. If you prefer Furniture to ship via Standard Delivery, you must place the order separately.

If your Upholstery or Furniture order includes additional items from other product categories, they will ship via Standard Delivery. Should you prefer Express Shipping for any eligible items, you must place the order separately.

 PER PIECE STANDARD SHIPPING
Chair $395
Loveseat $450
Sofa $495
Sectional $695
Bed $425
Ottoman $295

 

Express Delivery

By choosing express delivery at checkout, we will expedite orders for in-stock items. Express orders will arrive within 2-3 business days. Business days do not include holidays and deliveries occur Monday through Friday. Express delivery is not available for rugs, lighting, mirrors, artwork, furniture, oversized items or out of stock items, and is not available for shipments to Alaska, Hawaii and Canada. We are not responsible for, and are excused from, delays due to events outside of our control, including by not limited to weather-related delays, work stoppages or delays, or other unexpected circumstances. For overnight delivery, please call 858.436.7214 for rates and availability.


Outside of the Continental United States and Canada

Orders shipped to Alaska, Hawaii and Canada will incur a flat fee of $35 in addition to our standard shipping rates and are not eligible for express shipping.


PO Boxes and AFO/FPO Addresses

Unfortunately we do not ship to PO Boxes or AFO/FPO addresses at this time. All orders must be shipped to a physical address.


Online Return Policy

At Bixby & Ball, we strive to offer the highest quality and satisfaction and we want you to love your pieces as much as we do! If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of merchandise within 30 days of purchase made in the original form of payment, less shipping and handling and applicable restocking fees. Merchandise must be returned in its original, new and unused condition and must be accompanied by the original order receipt.

After 30 days, no exchanges or returns will be accepted. Shipping costs on returned items will not be refunded or credited unless the item received is damaged, defective or incorrect. Returns that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to process the exchange or return and issue a refund. Once a refund has been issued, you will be notified via email. There is a 15% restocking fee on returned rugs, lighting and mirrors. Lighting must be returned in the original factory box complete with all original packaging and cannot have been installed or modified while in your possession. Upholstery, furniture, art, one-of-a-kind and sale items are a final sale and cannot be returned or exchanged.

All items are carefully inspected prior to shipment, but unfortunately damage can occur in transit. If your order was received damaged, please contact us by emailing orders@bixbyandball.com or calling 858.436.7214 within 48 hours of receipt so we can assist you promptly. Unfortunately, claims made after 48 hours will not be accepted and are unable to be returned.

To initiate a return, please follow these three easy steps:

  1. Email orders@bixbyandball.com and be sure to include your full name, order # and item(s) you would like to return. Once the return request is reviewed and approved, you will receive a return shipping label via email.
  2. Print the label and affix to your package, careful to remove or cover the original shipping label.
  3. Schedule a free pickup at ups.com or by calling 1-800-PICK-UPS (1-800-742-5877) or drop off at your local UPS store or authorized shipping outlet.

To return an item via your preferred carrier, please ship to:

Bixby & Ball
214 S. Cedros Ave.
Solana Beach, CA 92075

To return rugs, lighting and mirrors, please email orders@bixbyandball.com for a Return Merchandise Authorization (RMA) and shipping instructions. 


Sales Tax

All applicable taxes will be applied to orders shipped to addresses in the state of California.

Contact us for a quote